WE WANT TO HEAR FROM YOU
Please submit any questions, concerns, or general feedback in the space below along with your name and email address.
We're proud of our quality products and offer this satisfaction guarantee. If a product fails to live up to your expectations in any way, please return it to us and we will replace or refund it. You may return any products within 30 days for a full refund of your purchase price less the cost of shipping. We ask that you return the product in undamaged, unused condition.
Please note: Products customized with embroidery or your personal information are not returnable unless we have made an error or the product is defective.
Store hours
We are generally in the loft at the following times. If coming from out of town, please call to verify or set up a general time, in case we have to be out.
Monday thru Friday 9:30AM to 4:30PM
Saturday 10:00AM to 1:00PM (Varies, please call to confirm 651-251-5494)
Secure orders and Shipping
Payment is secure through PayPal Shopping Cart using your credit card or PayPal account or with money order or personal check via mail order.
We ship by US Postal Service, Fed Ex or UPS, depending on the items and destination.
Exchanges, returns & refunds
For fastest service, call or email us to request the new item. We'll need to charge you for the new item, but will immediately credit the returned item when received. You may also just return the original item, and send us information about an exchange with the return. Personalized items cannot be returned unless we have made an error or the product is defective.
Return the item(s) to the address below along with your receipt, name, address, phone number, email address, and the approximate date of the order if you don't have the receipt. Send returns to:
Sail la Vie, Returns Department 1890 Whitaker St., White Bear Lake, MN 55110 USA
Wholesale orders
If you are interested in carrying Sail la Vie products in your store, please email us at brigid@saillavieusa.com.
For press inquiries, please contact info@saillavieusa.com
For wholesale inquiries, please contact info@saillavieusa.com